Frequently Asked Questions
Everything you need to know about wholesale ordering, shipping, and working with Well Woven.
How do I open a wholesale account?
Call 973-689-9261 or use our contact form. We work with independent retailers, furniture stores, interior designers, and e-commerce sellers. There are no minimum account fees, so just reach out and we'll get you set up.
What are the minimum order requirements?
We have low minimums to make it easy for retailers of all sizes. Get in touch for current minimum order details and volume pricing tiers.
How fast do orders ship?
Lead time depends on the product, and the catalog shows current availability before you order. In-stock items usually ship within 1–2 business days from our Easton, PA warehouse; cut-to-order and custom-finished pieces carry their own lead time.
Do you offer drop shipping?
Yes. We offer drop shipping for qualified wholesale accounts. Orders are shipped with plain packaging, with no Well Woven branding, directly to your customers.
What is your return policy?
We stand behind our products. Contact your sales rep to discuss returns on a case-by-case basis. Defective or damaged items are always replaced.
Are your rugs certified?
Yes. All Well Woven products are Oeko-Tex Standard 100 certified (tested for harmful substances), CPSIA compliant for children's products, and meet applicable flammability standards.
Where do you ship?
We ship from our Easton, PA warehouse through parcel and LTL carriers. Delivery windows depend on destination, and expedited or special routing options are available through our team.
Can I get custom sizes or custom cuts?
Our broadloom and roll runner products can be cut to custom lengths. For custom area rug sizes, contact our team to discuss availability and lead times.
How do you manage sourcing and quality?
We are a wholesale rug importer, and we also produce our own rugs. We source imported collections from manufacturing partners and supply them alongside our own production. Materials, construction, and origin vary by product; contact our team for details on a specific collection.
Do you protect dealer margins?
Yes. wwoven.com is a trade-only catalog. Your customers won't find wholesale pricing online. We protect dealer margins because your repeat business is our business.
Still have questions?
We're here to help. Call us or send a message.